User experience monitoring

Evaluate the quality of your services proactively with ASM
as if you were a user and prevent possible service degradation.



What is ASM?


ASM is a solution developed by NexTReT and stands for Application Status Monitor.

A platform for monitoring the user experience of Web, SaaS, desktop, mobile, and virtualized applications through synthetic transaction. That is, the platform consists of different types of robots that emulate real conditions of users executing real business transactions and report to a centralized SaaS console.

ASM
Real experience of your users

ASM performs the steps that the user takes, navigating in the demanded applications, interacting with the same elements and in the user selections, to perceive the same quality of service that your users perceive.

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24x7 Services
24x7 services

Analyze your users' critical services through immediate reports and alerts to improve their experience and prevent service.

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Fiabilidad
Reliability

ASM is the service monitoring system most similar to a real user since dedicated conditions are established, with assigned resources and test conditions, more similar to real users.

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Monitoring service

Evaluate the quality of your services, through user experience.


ASM is a 24x7 monitoring service, which checks through user experience if any of your services goes down, in case this happens it sends an alert E-mail to notify you, in this way you can find out as soon as possible, the unavailability of your application.

With ASM you can obtain user experience data from any country, since you can choose the location of the robot from where you want the monitoring to take place.

The advantages offered by the monitoring service are the following:

ASM icon

ASM has an objective measure of the user experience.

Servicios icon

Analyze own services.

Aspectos icon

It measures relevant aspects for the business and not purely technological aspects.

Errores icon

Detect errors and service outages.

Prevenir icon

Prevents service degradation.

Anticipar icon

Anticipate situations that affect the client.

ASM use case

ASM use case for a leading company in the Spanish banking sector

How is the actual web and mobile experience of users and customers monitored?

ASM use case

Success Story on BSM App Monitoring

NexTReT provides BSM with a complete suite of managed IT services, covering everything from private and public cloud to user support and 24/7 monitoring. As part of this collaboration, the ASM solution stands out, simulating the steps of the end user when paying at the parking meter, interacting with the same elements and options to ensure that the perceived service quality is optimal and consistent. Discover it in the following video:

Discover the success story

ASM features

ASM - Application Status Monitor


Proactive analysis of the user experience 24x7.

ASM Online

ASM Online

With ASM you can have your online reports through the Management console, since it allows you to consult online the data obtained by the ASM robots (web availability, display times...)

ASM Alarms

SSM Alarms

ASM allows from the Management Console the administration of self-customizable alarms, which allow sending emails and/or SMS to certain people when errors or service outages are reproduced, it also allows establishing automatic notifications if the display times are not within the established thresholds.

ASM Services

ASM Services

NexTReT offers the monitoring service consisting of:

  • Monitoring based on user experience.
  • Reports of viewing times, web availability or any other information available.
  • Implementation of ASM in our infrastructure with dedicated conditions (PC, ADSL, ...).
  • Web access to data 24x7.
  • Definition and programming of alarms.
  • International location of ASM robots.
International

International monitoring

With ASM you can choose the location of your robot for monitoring and obtain user experience data from any other country.

Quality

Other Service quality solutions

For optimal service quality management, it is also necessary to measure, analyze and act on other factors through complementary solutions:

  • Web Optimization as a Service: acceleration of web accesses.
  • Ipanema: Manage application performance in a complex WAN environment.
  • Opnet: monitors the performance of applications in a network environment, both local and WAN.

What organizations is ASM for?


  • Companies with digital businesses
  • Digital services for public administration
  • Apps or websites with advanced customer interaction
  • Financial sector or insurance. DORA Compliance Support
  • Validations of new services implemented in Apps/websites
  • Tracking and validating KPIs from external suppliers
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